Refund policy
At Elevate Chairs, your satisfaction matters to us. If something isn't right with your order, we're happy to help.
Defective or Damaged Chairs
If your chair arrives broken, damaged, or with parts missing, please contact us within 3 days of delivery with clear photos or videos of the issue. Once we've verified the problem, we'll send a free replacement and cover all return shipping costs.
Returns for Other Reasons (Change of Mind, Fit, Color, etc.)
If you'd like to return a chair for reasons other than a defect, the following apply:
- A 10% restocking fee will be deducted from your refund
- Return shipping costs $75, and a prepaid label will be provided
Eligibility for Returns
To be eligible, your return must meet these conditions:
- Requested within 30 days of delivery
- The chair is unused, in new condition, and in its original packaging
- For defect claims, photo or video evidence is required
Items That Can't Be Returned
Chairs that were damaged after delivery are not eligible for return.
How to Request a Return
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Contact Us — Email care@elevatechairs.com with your order number and the reason for your return.
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Get Approved — We'll review your request and, once approved, send you a Return Authorization Number (RAN) along with return instructions and the shipping address.
- Ship It Back — Pack the chair securely in its original box and include the RAN inside the package.
Refunds
Once your return arrives and passes inspection, we'll process your refund to your original payment method within 5 business days, and you'll receive a confirmation email.
Exchanges
We currently don't offer direct exchanges. If you'd like a different chair, please return the original and place a new order separately.
Need Help?
Our support team is here for you:
- Email: care@elevatechairs.com
- Phone: +1 (361) 405-6375
- Hours: Monday–Sunday, 9 AM – 6 PM EST
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Address: 13521 Santa Ana Ave, Fontana, CA 92337