Extended Warranty Policy
Every Elevate Chairs purchase includes a 1-year limited manufacturer warranty at no additional cost. For added peace of mind, customers may add a 3-Year or 6-Year Warranty Plan.
What’s Included
Under an active extended warranty, there is no additional cost for approved repairs — no deductibles, no hidden fees. Coverage includes replacement parts, labor, and shipping for covered claims.
Coverage Details
Extended warranty coverage begins after the 30-day return period and continues for the full duration of the selected plan.
Covered:
- Massage motors and mechanisms
- Heating system
- Electrical and control components
- Chair frame and structural components
- Defects in materials or workmanship after the manufacturer warranty expires
Not Covered:
- Normal wear and tear
- Accidental damage
- Misuse, abuse, or improper assembly
- Cosmetic damage that does not affect functionality
- Pre-existing conditions
Claims Process
- Filing a claim is simple and hassle-free:
- Submit online or by phone with your original order number
- Most claims are reviewed and approved within minutes
- Our support team will guide you through next steps
If repair isn't possible, we'll refund the chair price or replace it with a comparable model of equal value.
Eligibility
- Extended warranty must be purchased at the time of purchase or within 30 days
- Coverage applies to the original purchaser only
- Extended warranties are non-transferable
Plan Duration:
- 3-Year Warranty Plan — $49.99
- 6-Year Warranty Plan — $99.99
For any questions, please contact us.
Email: care@elevatechairs.com
Call: +1 (361) 405-6375
Operating Hours: Mon-Sun, 9 AM to 6 PM EST
Address: 13521 Santa Ana Ave, Fontana, CA 92337