FAQ's
Welcome to Elevate Chairs' FAQ section!
Here, we have compiled answers to some of the most common questions about our products and services.
If you can't find the information you're looking for, please contact us at care@elevatechairs.com or call +1 (361) 405-6375.
1. What types of office chairs do you offer?
We offer a wide range of office chairs, including executive chairs, task chairs, ergonomic massage chairs, and more. Each chair is designed to provide optimal comfort and support for various work environments.
2. How can I place an order?
You can place an order directly through our website. Simply browse our collection, select the chair you want, and proceed to checkout. You will receive an order confirmation email once your purchase is complete.
3. How long will it take to receive my order?
- Free Standard Shipping: 5-8 business days.
- Fast Shipping: 3 business days for $19.99.
4. Do you offer bulk or corporate orders?
Yes, we offer bulk and corporate orders. Please contact us for more information and assistance with large orders.
5. What payment methods do you accept?
Pay your way! We accept Visa, Mastercard, Amex, Discover, and a bunch of wallets like Shop Pay, Apple Pay, Google Pay, Amazon Pay, Meta Pay, PayPal, and others.
6. Can I track my order?
Yes, once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on our website or the carrier’s websites.
7. What is your return policy?
We accept returns within 30 days of the delivery date for items in their original condition and packaging. Please visit our Return & Refund Policy for detailed information.
8. How do I return an item?
To initiate a return, contact our customer support team at care@elevatechairs.com. Kindly provide your order number and reason for the return. Our team will provide you with a Return Authorization Number (RAN) and return instructions.
9. What should I do if I receive a damaged or defective item?
If you receive a damaged or defective item, please contact us within 5 days of receiving your order. We will arrange for a replacement or refund, including return shipping costs.
10. Do you offer warranties on your chairs?
Yes, we offer a 5-year warranty on all our office chairs.
11. How can I contact customer support?
For general inquiries, order status updates, or product information, please reach out to our customer support team:
- Email: care@elevatechairs.com
- Phone: +1 (361) 405-6375
- Operating Hours: 9 AM to 6 PM EST, Monday to Sunday.
Thank you for choosing Elevate Chairs. We are committed to providing you with the best products and customer service. If you have any other questions or need further assistance, please don't hesitate to reach out to us.