Shipping Policy
At Elevate Chairs, we strive to provide a seamless and efficient shipping experience for our customers. Below is an overview of our shipping policy:
Processing Time:
Orders are processed within 1 business days after payment confirmation.
You will receive a confirmation email with tracking information once your order has been shipped.
Shipping Methods & Delivery Times:
Standard Shipping: Doorfront delivery in 5-7 business days.
Please note that delivery times may vary based on your location and external factors beyond our control.
International Shipping:
Currently, we only ship within the United States. We are working on expanding our shipping options to include international destinations in the near future.
Order Tracking:
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on our website or the carrier’s website.
Shipping Address:
Please ensure that your shipping address is correct at the time of checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.
Lost or Damaged Packages:
If your package is lost or damaged during transit, please contact our customer support team at care@elevatechairs.com within 24-48 hours of the expected delivery date. We will work with the carrier to resolve the issue and ensure you receive your order or a replacement.
Order Changes & Cancellations:
If you need to change or cancel your order, please contact us as soon as possible at care@elevatechairs.com or call +1 (361) 405-6375. We will do our best to accommodate your request, but please note that we cannot make changes or cancel orders once they have been shipped.
Contact Us:
If you have any questions or concerns about our shipping policy, please reach out to our customer support team:
- Email: care@elevatechairs.com
- Phone: +1 (361) 405-6375
- Operating Hours: 9 AM to 6 PM EST, Monday to Sunday.
Thank you for choosing Elevate Chairs. We appreciate your business and are committed to providing you with the best service possible.