Return-Refund Policy

At Elevate Chairs, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, our return and refund policy is designed to ensure a smooth and hassle-free process. 

Return Eligibility:

To be eligible for a return, the following conditions must be met:

  • Items must be returned within 30 days of the delivery date.

  • Items must be in original condition, unused, and in the original packaging.

  • A proof of purchase (order confirmation or receipt) is required.

Return Process:

  1. Initiate a Return - Please reach out to our Customer Support team at care@elevatechairs.com, including your order number and a brief explanation for the return

  2. Receive Return Authorization - Our team will issue a Return Authorization Number (RAN) along with detailed return instructions.

  3. Package & Ship - Carefully pack the item(s) in the original packaging. Include the RAN inside the package and ship it to the provided address.
    Please note: Customers are responsible for return shipping costs and a 10% restocking fee unless the return is due to a product defect or an error on our part.

  4. Inspection & Refund - Once the returned item(s) are received and inspected, we will process your refund. Refunds are issued to the original payment method within 5 business days of receiving the return.

Refund Details:

  • Refunds will be credited to the original payment method.

  • Shipping and handling fees are non-refundable unless the return is a result of our error or a defective item.

  • You will receive a confirmation email once your refund has been processed.

Exchanges:

We do not offer direct exchanges. To exchange an item, please return the original product by following the steps above and place a new order for the replacement item.

Damaged or Defective Items:

If your order arrives damaged or defective, please contact us within 5 days of delivery. We will arrange a replacement or full refund, including any return shipping charges.

Thank you for choosing Elevate Chairs.

We value your trust and are committed to delivering a seamless and satisfactory experience.