Return-Refund Policy
At Elevate Chairs, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your office chair, our return and refund policy is designed to ensure a hassle-free process. Please read the details below:
Return Eligibility:
Items must be returned within 30 days of the delivery date.
Items must be in their original condition, unused, and in the original packaging.
Proof of purchase (order confirmation or receipt) is required for all returns.
Non-Returnable Items:
Customized or personalized items.
Items marked as final sale.
Return Process:
Initiate a Return: Contact our customer support team at care@elevatechairs.com or call +1 (361) 405-6375 to initiate a return. Please provide your order number and reason for the return.
Receive a Return Authorization: Our team will provide you with a Return Authorization Number (RAN) and return instructions.
Pack and Ship: Carefully pack the item(s) in the original packaging, include the RAN, and ship it to the address provided. Return shipping costs of $75 & 10% restocking fees are the responsibility of the customer, unless the return is due to a defect or error on our part.
Inspection and Refund: Once we receive and inspect the returned item(s), we will process your refund. Please allow up to 5 business days for the refund to be credited to your original payment method.
Refunds: Refunds will be issued to the original payment method within 5 business days after we receive and inspect the returned item(s).
Shipping and handling fees are non-refundable, except in cases where the return is due to a defect or error on our part.
If your return is approved, you will receive an email confirmation of the refund.
Exchanges:
We do not offer direct exchanges. If you wish to exchange an item, please follow the return process to return the original item and place a new order for the desired item.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact our customer support team at care@elevatechairs.com or call +1 (361) 405-6375 within 5 days of receiving your order. We will arrange for a replacement or refund, including return shipping costs.
Contact Us:
For any questions or concerns regarding our return and refund policy, please reach out to our customer support team:
- Email: care@elevatechairs.com
- Phone: +1 (361) 405-6375
- Operating Hours: 9 AM to 6 PM EST, Monday to Sunday.
Thank you for choosing Elevate Chairs. We appreciate your business and are committed to ensuring your satisfaction with our products and services.